Firstly a big welcome to PrintHut, you are going to find us the easiest of printing partners to deal with and your print is going to look fantastic.
1. Check Your Order Confirmation
You should have by now received your order confirmation by email – please double check the printing specifications, making sure you are happy with what you have ordered. What is written on this is exactly what you are going to receive. If you have any doubts, just pick up the phone and ask – we will be happy to help.
2. Receive Your Invoice
If you haven’t a credit account with us, you will be asked for payment in advance of commencing your printing. Remember if your account handler has specified a lead time, this will be based on an assumption that payment will be received immediately on submission of invoice.
Even if your printing is urgent your account handler will not be able to start, so the sooner we receive payment the quicker your print will arrive. If you wish to be considered for credit on any future orders you can download a form right here
3. How Does the Proofing Process Work?
If you are supplying perfect print ready files, the chances are you WILL NOT receive an online proof. However if any amendment is made or we require to design, set or import your files into our own software, we will show an online proof. This will need to be signed off using our very simple proof approval process. Once we receive your agreement to print will start the ball rolling, but NOT before. We have to be completely sure you are 100% happy!
4. When Will My Print Arrive?
We pride ourselves on being able to manage our clients’ expectations. You will be notified of an exact date your print will arrive by, however the vast majority of our print is transported using a variety of next day delivery contractors. Our windows for deliveries are Monday to Friday, 8am to 5.30pm. Please ensure the address you have given us is a manned delivery point. If nobody is present when we deliver, a card will be left with simple instructions of how to re arrange delivery. Unfortunately, changing a delivery address once an order has been approved is not possible.
5. Terms of Business
Like all great companies we have terms of business, but unlike most we do not chuck them down your throat and force you to read them. If you do wish to read them however, they can be downloaded right here.
If you have any questions, please feel free to ask…